FAQs & Help

How to register and create your account

1. Select Register, this will take you to the Create A New Account page.

2. Specify a Username to use when you log on to your account. This will need to be a minimum of six characters.

3. Specify and confirm your email address. This should be the email address we hold for you. If it differs, it will replace the email address we hold for you.

4. Specify your Date Of Birth

5. Specify your Membership Card number (6 digit number displayed on the front of your Membership Card)

6. Specify your security answer.

7. Select Register

8. If your registration is successful, you will receive an activation email.

9. Select the Activation Link in your email

10. Your Username will already be populated

11. Answer the security question

12. Specify and confirm your password

13. Select Activate

14. Your account is now active and you can start making online bookings.

How to make an online booking

1. You can book either an Activity (Tee Time, Squash/Racketball/Tennis Court) or a Class (Adults or Kids)

2. From within the Search panel, select either Activities or Classes

3. Select an Activity or Class

4. Select the Date for you chosen Activity or Class

5. Select the From time

6. Select the To time

7. Select Search

8. Add your Activity or Class to your basket by selecting the corresponding basket icon

9. Select another Activity or Class to add to your basket

10. Read and accept our Terms and Conditions and select Checkout

11. Select Confirm Booking

12. A confirmation email will be sent you the email address that you registered with.


Frequently Asked Questions


I can select the Activity or Class that I want but why isn't the time that I want listed?

If your preferred time is not listed in your search results, then your Class is not available at that time or your Activity has already been booked for that time period.


Can I see the bookings I have made?

Yes, select Account History and you will be able to see all of your bookings.


How do I know my booking has been made?

Once you have fully completed the online booking process, you will receive a confirmation email. If you do not receive this email, please contact Reception on 01224 734747.


Is there a limit to the number of bookings that I can make?

A maximum of 10 Classes/Activities can be booked per visit to our online bookings page. A maximum of 30 bookings (Classes/Activities or a combination of the two) can be booked per week.